Refund and Returns Policy

At K2 Legal Mail, we prioritize customer satisfaction. We understand that occasionally, you may need to return an item, and this policy outlines the steps for returns and refunds, so you know what to expect if that happens.

Interpretation and Definitions

In this policy, certain terms have specific meanings as defined below, whether they appear in singular or plural form:

  • Company: Refers to K2 Legal Mail, also called “We,” “Us,” or “Our” within this policy.
  • Products: Refers to the items available for sale on our Website.
  • Orders: Refers to requests placed by You to purchase Products from Us.
  • Website: Refers to the K2 Legal Mail website.
  • You: Refers to the person accessing or using the Service, or the organization on behalf of which they are accessing or using the Service.

Returns

If you need to return an item, you have 30 days from the date of receiving it to make the request. To be eligible, your item must be unused, in its original condition, and in its original packaging. Contact us directly to initiate a return, and we will guide you on how to send the item back. Please note that items sent without prior approval will not be accepted.

Shipping Costs

Customers are responsible for covering their own return shipping costs, which are non-refundable. If a refund is approved, any return shipping costs will be deducted from the total refund amount.

Refunds

Once we receive and inspect your returned item, we will inform you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 7 business days. Note that your bank or payment provider may require additional time to post the refund.

Exceptions / Non-Returnable Items

Some items cannot be returned, including customized products or any products that present specific return restrictions. If you have questions about returning certain items, please reach out to us for clarification.

Exchanges

We currently do not offer exchanges. If you are dissatisfied with a product, please request a return for a refund and place a new order for the replacement.

Order Issues

If you encounter issues with your order, such as receiving damaged or defective products, please contact us immediately. We will review the issue and work with you to resolve it as promptly as possible.

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